MCW365 FAQ — Answers to All Your Questions

Signing up on MCW365 is quick and straightforward. On the registration page, Go to the registration page and fill in your name, mobile number or email, password, and date of birth. You'll receive an OTP on your mobile — enter it to activate your account. The whole process takes just 2 minutes.

• Must be at least 18 years old
• A valid Bangladeshi mobile number is required
• Only one account per person is permitted

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. If you still have trouble, Help Center Contact us.

For KYC verification, you'll need to upload a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours. Verified accounts have higher withdrawal limits and faster processing.

No. Under MCW365's terms and conditions, One account per person permitted. Attempting to create multiple accounts may result in all accounts being banned and balances forfeited.

Your username cannot be changed once set. However, you can request to update your email or mobile number through Profile Settings. Identity verification may be required.

MCW365 supports all popular payment methods in Bangladesh:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: Net Banking
• Crypto: USDT, BTC (selected methods)

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.

Most withdrawals 15 minutes to 2 hours processed within. Mobile Pay and Nagad are typically the fastest. Bank transfers may take 1–2 business days. If KYC verification hasn't been completed, your first withdrawal may be delayed.

Deposits are usually credited within 5–10 minutes. If your balance hasn't updated after 15 minutes, please contact our Help Center Contact us with a screenshot of the payment and the time of the transaction for a faster resolution.

MCW365 charges no withdrawal fees. However, your payment gateway or bank may apply their own transaction charges, which are outside MCW365's control. These fees are generally minimal for Mobile Pay and Nagad.

The welcome bonus is automatically applied to your first deposit as a new member. Registration Once completed and your first deposit is made, the bonus will be credited. For full bonus terms, visit the promotions page or Terms & Conditions View page.

Not directly. To use your bonus and make a withdrawal, a Wagering Requirement must be met. Generally, wagering 5–10x the bonus amount allows you to withdraw it as cash. Terms vary by bonus, so check the offers page for full details.

A cashback percentage based on your weekly net losses is credited to your account every Monday. VIP members receive a higher cashback rate. Cashback wagering requirements are generally lower than those for the welcome bonus.

Yes. Refer a friend to MCW365 and earn a referral bonus. You'll find a unique referral code/link in your profile. When a friend registers using your link and makes their first deposit, the bonus is credited to your account.

MCW365 offers betting on 30+ sports:

• Cricket (including IPL, BPL, and T20 World Cup)
• Football (Premier League, La Liga, Champions League)
• Kabaddi, Badminton, Tennis
• E-Sports (CSGO, Dota 2, LOL)
• Virtual Sports

On the betting page View all markets.

Yes. MCW365 offers real-time live betting. Odds update throughout the match, so you can place bets at any moment. There's also a cash-out feature that lets you lock in your winnings before the match ends.

Yes. If an event is cancelled or abandoned, your bet stake is automatically refunded — typically credited back to your wallet within 24 hours. For parlay bets involving multiple events, if one event is cancelled, the entire bet is recalculated.

Yes. MCW365 operates under an international gaming license. All financial transactions are secured with SSL encryption. Personal data is never sold or shared with third parties. For more details, Privacy Policy Read more.

Go to Profile Settings > Security > Two-Factor Authentication to enable 2FA. You can set it up using mobile OTP or Google Authenticator. Once active, every login will require an additional verification code, keeping your account significantly more secure.

Change your password immediately, then go to your profile and log out of all active sessions. After that, enable 2FA. Help Center Let us know so our security team can investigate.

Download Page to download the APK file directly. Separate versions are available for Android and iOS. On Android, you may need to allow installation from unknown sources before installing.

Yes — the app actually offers a few extras, including push notifications, biometric login, and faster loading. Live betting, casino, and payments are all easily accessible in the app.

On Android, go to Settings > Security > Unknown Sources and enable it, then re-download and install the app. On iOS, go to Settings > General > Device Management and trust the certificate. If you're still having trouble, Help Center Contact us.